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VIETNAM PATIENT SATISFACTION INDEX

Duration: 2016-2018
Partner: Ministry of Health
Sponsor: Oxfam in Vietnam, Netherland Embassy, Belgium Embassy

Objective

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  • To increase accountability, publicity and transparency of public hospitals with service users.

  • To increase opportunities for service users to express their feedback on health care service experiences during the examination and treatment disease.

  • To promoting quality improvement of medical examination and treatment in hospitals and  "patients-centered" health care service.

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Result

  • 2017

    • 29 national-wide hospitals surveyed​

    • 2,927 successful interviews

    • National PSI*: 3.98/5

  • 2018

    • 61 nation-wide hospitals surveyed​

    • 7,562 successful interviews

    • National PSI: 4.04/5

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M-Score

Year: 2016
Partner: Oxfam in Vietnam

Activity

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  • VNI helped Oxfam in Vietnam initiate the M-Score initiative, researched and developed the tools.

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